FREQUENTLY ASKED

At Rustbet, we prioritize fairness above all else. We've taken great care to ensure that every unboxing experience is transparent and verifiable. Our cutting-edge technology allows you to independently confirm the outcome of each unboxing, ensuring there are no secrets or tricks involved. We believe that transparency is essential for the entire Mystery Box industry, which is why we're dedicated to promoting fairness and authenticity.

Our Provably Fair System sets us apart from other Mystery Box retailers. We're completely open about how our algorithm works, and we can even prove it to you. Unlike other companies that can't explain how they pack their boxes, we assure you that our boxes are packed fairly, with no risk of foul play. For a further understanding of its functionality, feel free to explore our documentation by clicking on the “Fairness” page.

To purchase a box, you'll need to utilize in-store credit, which can be conveniently topped up through various methods. Click the 'Top-up' button located at the top right of the page to access purchase options.

Once your account is funded, you're all set to start unboxing. Browse through our assortment of available boxes, select the one that catches your eye, and proceed to make your purchase.

Box Battles offer an exciting opportunity for users to engage in PvP mode or challenge our PvP Bot. Initiating a battle is simple: create one with your preferred boxes and await an opponent, or opt to face our PvP Bot. Alternatively, join an existing battle created by another user. The winner, determined by the higher value, claims the contents from both parties. Even in defeat, players earn XP equivalent to the battle's value. Every game, including bot encounters, is subject to verification through our Provably Fair system, guaranteeing fairness for all participants.

We host giveaways every hour, day, and week. Simply deposit the specified amount into your balance, and you'll be automatically entered. Winners are selected when the timer expires. If you miss the draw, you can review past winners by clicking on any of the previous giveaways. Best of luck!

If you're not completely satisfied with your unboxed item, you have the option to sell your item and buy from our withdraw another item you like. With a diverse range of cool products in our store, we're confident you'll discover something you love.

We enforce a daily withdrawal limit on accounts, which resets every 24 hours. If this limit is reached, the status will show as 'pre-approval' and await manual confirmation from our finance team. Rest assured, our team is alerted to every pending request, eliminating the need for you to reach out to us.

Upon approval, your withdrawal will be processed to the wallet address you provided, requiring no further action from you. Please be aware that, on rare occasions, this process may take a few hours.

Certainly! Please reach out to our customer service team and provide the details of the data you wish to have deleted from RustBet.com.

We're committed to ensuring a seamless and enjoyable experience, and we welcome any questions, inquiries, or feedback you may have. Simply email help@rustbet.com, and our team will promptly respond.

We have a dedicated team that works daily to assess the value of each product and ensure they remain current. However, some products experience constant fluctuations due to their inherent volatility, which can impact both their value in your inventory and within the boxes, resulting in a continuous change in box value.

At RustBet, the products you unbox adhere to a 'value obtained' principle. This means that if you exchange or receive an item valued at $10, you won't be able to sell it back for more than $10. However, its value may decrease over time. This practice is in place to prevent market manipulation and abuse. We advise against holding onto items as assets; it's best to exchange them promptly to avoid potential loss of value.

If you prefer to hold items for future play, we recommend opting for vouchers instead, as they maintain a fixed value.

Whenever you use credits on RustBet, you earn XP points. XP is utilized to advance in levels, with higher levels unlocking more daily rewards for you.

For each level you achieve, we reward you with a key. These keys can be utilized in our Level Rewards section to purchase thrilling boxes!

To add funds to your account, just click on the 'Wallet' button located in the top-right corner, select your preferred payment method, and then follow the on-screen instructions.

If you're dissatisfied with the product you've unboxed, you have the option to directly withdraw the total value of the product in cryptocurrency, starting at $/€15. To initiate a withdrawal, the product must be available in your cart. First, navigate to the top-up section in your cart to access the 'withdraw' tab. Then, select your products, verify that your address is entered correctly, and proceed to request your withdrawal. Please be aware that crypto withdrawals will incur a 2% processing fee, which will be discounted after your request is made.

Crypto deposits can also be made via the top-up section in your cart. Your transaction will be finalized after one confirmation or more.

The minimum deposit amounts accepted are as follows: 5$ in any currency. Depositing less than the minimum will result in a failed deposit, and the amount sent will be irreversibly lost.

We provide you with the chance to earn a 6% bonus on your daily top-ups of up to $100/EUR by depositing with cryptocurrency.

No need to worry! Occasionally, it may take up to 15 minutes for top-ups to reflect in your account balance, or up to two hours for crypto payments. If you haven't received your top-up after two hours, please feel free to contact our support team at [email protected].

If you haven't utilized any of the balance you've added to your account, we may be able to assist you in returning it to your crypto account keep in mind fees will be deducted from your balance. Please contact our Support team for further assistance.